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Packing Guidelines

You may find the packing information below helpful as you begin to prepare for your upcoming journey.

Bring your iPad, Kindles, and/or smart phones. This way you will have access to city guides, post trip survey and trip information while on tour. This will also allow you to take pictures and communicate with friends and family easier.

To help make your travel experience as smooth and simple as possible, Vantage recommends you limit your luggage to one large suitcase and one small carry-on bag per person. Most airlines now charge a fee for more than one suitcase. Domestic and international carriers currently restrict weight limitations to 50 pounds.

Travel Light [top]

Most travelers pack much more than they really need. We recommend that you start packing a few days before your trip, so you have time to remember everything that you need — and to decide what is essential and what is not. And don't forget to leave room for souvenirs and gifts you may purchase during your trip.
Besides the basic necessities and the items covered below, you'll want to pack sunglasses, a hat or visor, and sunscreen for daytime use. You might also want to bring a small alarm clock, pocket tissues, travel pack of soap powder, needle, thread, safety pins, and personal face cloth. In many countries, your washcloth is considered to be of intimate usage and is not provided by hotels.
Depending on your destination, you may also want to bring insect repellent (we recommend repellent with a high "deet" content). Binoculars are also handy when traveling to areas where flora and fauna may be observed.

Casual Dress [top]

Dress on tour is generally casual and smart casual. Gentlemen may wish to bring a sport jacket. Formal clothing is not necessary, unless you are traveling on an ocean cruise that has formal nights, or on one of our popular President's trips. If you are traveling on an ocean cruise please refer to the attire information for your particular cruise line. Your travel wardrobe should be planned according to the climate of the areas you will be visiting and the length of your stay. Average high and low temperatures for the destinations visited on each Vantage Tour are listed under "Climate". A HELPFUL HINT — plan to avail yourself of the laundry and valet services available at an additional fee.

Warm Clothes [top]

Weather is never predictable so be sure to be prepared for just about anything. You'll want to take along a sweater or jacket for cool evenings. It's a good idea to dress in layers, which will allow you to adjust to changes in temperature.

Rain Gear [top]

We suggest a practical raincoat or waterproof shell with a hood, and/or a fold-up umbrella. The shell could also be worn with other layers in lower temperatures.

Good Walking Shoes [top]

One of the most important items you'll need for any vacation is, of course, comfortable walking shoes for touring. We suggest you refrain from purchasing new walking shoes just prior to departure — it's best to wear a broken-in pair that you know are comfortable.

Pool and Sauna Apparel [top]

On many programs, some accommodations will feature pools. So if you plan to use them, bring along a swimsuit and pool slippers.

Cameras and Film [top]

Be sure to test the working order of your camera before you leave home, and to insure your equipment against loss and damage. It is also important to take along an ample supply of film. Film can be expensive and specific kinds of film may not be available in certain areas. Some airport x-ray equipment may harm valuable film. For utmost protection, film should be packed separately in hand luggage. Also, be sure to bring at least one extra battery for your camera.
If you are using a digital camera, check on how many images you can take on your memory card at the resolution you are using. You may wish to bring along an extra memory card so you will not run out of memory half way through the trip. Bring along the battery charger, but remember you may need a voltage converter. The alternative is to carry a spare charged battery with you.

Valuables [top]

Please remember that it is not wise to bring valuables with you when you travel. If you decide to do so, please carry them on your person when flying. Make sure to use hotel or ship safe deposit boxes or safes to ensure the safety of possessions that you may want to have with you.

What to Leave Behind [top]

Do not pack aerosol cans; they tend to leak during air travel. Also avoid packing glass bottles; use plastic containers instead. Leave at home any credit cards and checkbooks that you don't anticipate using on your trip; valuable jewelry; brand-new shoes (instead pack your most comfortable walking shoes); and, in general, anything that you would hate to lose.

Electric Current [top]

If you wish to take along an electric iron, razor, or hair dryer, be sure they are adaptable to different currents, volts, and cycles. Most appliances will require an adapter plug and/or an electrical converter/transformer which are available for purchase at most department stores or luggage shops. These kits are available for electrical settings in countries outside the United States. Electric irons are not allowed on Vantage riverboats.

Biking Gear [top]

So how can you take a spin on one of these top-quality bicycles on our river cruises? It’s easy—simply reserve a bike with your Concierge for up to four hours. You can request this in advance through MyPortfolio or when you get onboard (but keep in mind, it’s first-come, first-served). We’ll provide you a lock and helmet, so all you need to do is bring firm-soled shoes, lightweight layers like moisture-wicking fabrics, a windbreaker, and pants made of breathable fabric (or padded cycling pants if you're an enthusiast!). If you're traveling in spring or fall, you may also want to bring gloves and a hat.

Flight Information

Flight Information

When planning your flights, Vantage considers each airline's reputation for quality, service, and routing options to the destination. Vantage selects flights that both serve our groups' needs and ensure the best balance of quality and cost. Our flight team members will do their utmost to select flights that will get you to your destination as quickly and easily as possible.

First and Business Class Airfare Upgrades
Many of our programs offer first and/or Business Class upgrades, for more information, please visit our FlightChoice page.

Vantage encourages you to check current airport security regulations well in advance of travel, as rules may have changed since your last trip. For the latest information on airline security guidelines and boarding procedures, please visit the Transportation Security Administration (TSA) web site.

While on Tour

While on Tour

The information below applies in general to Vantage European river cruising.

Briefing sessions

Prior to arriving at most ports, your Vantage Cruise Director will conduct an informative briefing concerning the daily schedule, local customs, and the included features of the program. It is strongly advised that all tour members attend the briefings.

Extending Your Trip

Vantage offers specially arranged pre- and post-extensions on many of our river cruises. See specific river cruises for details.

Additionally, if you would like to do some exploring on your own, either before or after your river cruise, Vantage can help arrange the details. In most cases, your flights can be adjusted for an earlier arrival date or a later return date. A non-refundable administrative fee will be assessed, plus any additional costs that may apply to the air ticket and hotel. Transfers to and from your hotel are not included when traveling independent of a Vantage group. Please ask a Vantage Sales Representative for additional details. Note also that some airline contracts may exclude changes to routing.

NOTE: Should you wish to make any changes to your plans to extend your trip, please do so no later than 60 days prior to your scheduled date of departure. Change and cancellation penalties apply to changes made after airline tickets have been issued.

Your Health & Comfort

Vantage wants you to have a safe, healthy, and happy journey. Our river cruises are planned to combine just the right amount of activity and leisure.

For personal medical attention while on your river cruise, your Vantage Cruise Director can refer you to reliable physicians in the cities on your tour.

Please note that Medicare and U.S health insurance are generally not accepted in foreign destinations. If you have an insurance claim, it should be made upon your return to the USA and filed through your health insurance provider or through the Vantage Travel Protection Plan if you have purchased it. Keep relevant receipts and doctors' reports for processing your claim.

Jet Lag Precautions

When you cross several time zones to reach your destination, you often lose many hours of regular sleep. Upon arrival your body must quickly adjust to new sleeping and eating patterns. The result is jet lag. Its symptoms may include fatigue, irritability, and vague disorientation. You cannot completely avoid jet lag but you can minimize it. Here's how:

• Try to sleep on overnight flights
• Avoid heavy eating and drinking caffeine or alcoholic beverages right before - and during - your flight
• Drink plenty of water and/or fruit juice while flying
• Try to stay awake your first day until after dinner

Pace of the River Cruise

Vantage river cruises are planned to provide a well-balanced mix of activities and free time. Certain river cruises, however, may prove to be more challenging than others, particularly for passengers with physical limitations.

Passengers with physical difficulties or concerns about the pace of the travel program should contact their Vantage Customer Relations Representative for tips on which travel programs best suit their individual needs and abilities. See also Medical Issues, below.

Your Personal Safety

Please keep in mind that in any tourist destination, you need to be aware of your surroundings. We recommend that you use a money protector that can be worn around your neck. Flashy jewelry should be left at home. Never place your camera or purse down, or hang it on the back of your chair. Although incidents of theft and pickpocketing while on tour are rare, it is important to be cautious and aware.

Medical Issues

Click here to read important information about travelers with physical, emotional, or mental conditions that may require professional attention or the use of special equipment. "Medical Issues" information also appears in the "Tour Participation Agreement - Terms and Conditions" bound into Vantage catalogs and printed on the back of your Vantage invoice.

Hotels

If your Vantage river cruise includes a stay in a hotel, please note that Vantage makes every effort to reserve only hotels that offer well-appointed rooms and a convenient location. We remind you that quality of accommodations may vary from destination to destination. Vantage strives to provide the best hotels available that meet our standards of quality.

How We Rate Our Hotels

While some tour companies devise their own ratings systems (based on their particular standards), Vantage ranks hotels based on the industry-accepted classifications published by the Hotel & Travel Index - the travel industry standard.

Deluxe/Moderate Deluxe ***** Outstanding accommodations in every way, offering superior service, facilities, and location.

Superior First-Class ****+ Above average accommodations, with many special amenities, including more restaurants, shops, and usually a fitness center.

First-Class/Moderate First-Class **** Comfortable, well-equipped standard rooms with private bath and attractive public areas and amenities.

Please Note: In some areas where the hotels aren't rated, it's often due to the fact that the hotel may be too new, too remote, or too small. However, the hotel where you stay has been inspected and approved by Vantage personnel.

Religious Services

At Vantage, we count individuals from all walks of life and all religious denominations among our customers. Although we do not offer religious services on our travel programs, services may be available in the cities and towns you visit while on tour. Your Vantage Cruise Director can advise you when religious services are available. Please keep in mind that not all religious denominations have a presence in every travel destination. We cannot guarantee the availability of religious services.

Shopping

Shopping for local merchandise is always a part of the travel experience. We are aware that local guides do recommend shops on their tours. Always keep in mind that a purchase is between the buyer and the seller. Always keep receipts and credit card copies. Shipping should always include insurance in the event of breakage. Some credit cards such as American Express also include insurance protection for purchases, but it is best to check with your card issuer for any insurance that may be included when you use your card.

Sightseeing & Cultural Connections

Vantage offers a variety of included sightseeing tours and special cultural events to enrich your travel experience and bring you "closer to the world." Our tours are specially designed for Vantage travelers. They let you feel the atmosphere, gain a cultural understanding, and become a part of the area you are visiting. They include all transportation and the services of expert local guides.

Optional Excursions

Vantage makes every effort to provide the right balance of both included activities and time for exploring on your own. We've found, however, that many of our passengers prefer an additional guided activity in lieu of free time. For that reason, some of our river cruises may include a limited number of optional tours and activities, which you may choose to take at a moderate fee. In no case do we replace an included sightseeing tour with an optional tour. Optional tours are strictly voluntary, providing you with the opportunity to visit an attraction that you may not see otherwise.

Transfers

All transfers between airport and hotel/pier are included when purchasing Vantage air. However, travelers purchasing their own airline tickets will be responsible for their own round-trip transfers to and from the airport/hotel/pier based on the itinerary.

Travel Itinerary

Each Vantage River Cruise is planned with two criteria in mind: It must be an interesting destination and the tour must offer good quality at an exceptional value.

Although everything is planned well in advance of your departure, our ultimate goal is to ensure that each departure is enjoyable, interesting, and safe. Therefore, the day-by-day itinerary provided is subject to change depending upon local conditions. If any significant changes occur in advance of your departure, Vantage will notify you by phone or by mail. If changes occur while on tour, your Vantage Cruise Director or local representative will notify you.

Your Vantage Cruise Director / Local Representative

During your river cruise you'll be accompanied by an experienced, English-speaking Vantage Cruise Director - at least three on every Vantage River Cruise ship. You will also benefit from the insights of expert Local Representatives. Both your Cruise Director and Local Representatives can give you suggestions on the best restaurants, shops, and local sights; help coordinate optional tours and excursions; and assist in any manner possible.

Vantage Hospitality Desk

For your convenience, a Vantage Hospitality Desk will be available during scheduled hours aboard your river cruise ship (staffed by an experienced team of local travel professionals or by your Vantage Cruise Director). The desk hours vary, depending on your daily scheduling. Tour members will be advised of the desk.

Water Levels

River cruising is one of the easiest, most enjoyable forms of travel. However, please be aware that European weather conditions occasionally cause excessively high or low river levels that may require adjustments to your itinerary.

Payment Information

What does my Reservation Deposit Guarantee?

Payment of your initial deposit holds your spot on your journey. However, it does not guarantee the price of your trip. Participation in our Smart Pay Discount Plan can save you up to 10% on your Vantage trip AND it ensures that the land, cruise, and international airfare portions of your trip will not increase. This includes 100% guaranteed protection against most additional taxes (does not include entry fees or arrival taxes), fuel surcharges, and currency fluctuations, from the moment you pay in full under the terms of Vantage's SmartPay Discount Plan. If you do not participate in our SmartPay Discount Plan, all prices are subject to change.

When is my Final Payment due?

Final payments are due 90-120 days prior to departure, depending upon the program.

Can I extend my final payment due date?

Unfortunately, we are unable to extend any final payment due dates because of our vendor contractual obligations.

What is an E-Check?

ECheck is a commonly used term to refer to an online payment method via electronic check from your bank account.

What are the benefits of paying via E-Check?

Paying by E-Check is fast, easy and 100% secure – and there is no fee involved. Plus, paying by E-Check with our SmartPay Discount Program, you can realize hundreds of dollars in savings right away. When you compare those savings to the frequent flyer miles you might earn when you pay by credit card, you come out on top for two reasons: first, you enjoy your savings right away, whereas frequent flyer miles need to be accumulated over time before you cash them in; second, frequent flyer miles have restrictions of usage.

How do I make payments via an E-Check?

It's easy to set up E-Checking on My Account. Have your checkbook handy and simply go to the Make a Payment screen and follow the instructions provided. Please note that E-Check payments appear on your invoice immediately but take 2-3 business days for your bank to process.

What is the SmartPay Discount Plan?

The SmartPay Discount Plan^SM allows our travelers to receive a discount by paying for their trip in full before their final payment due date. The further in advance of the final payment date you pay, the greater the discount. Just as important, you’ll guarantee your price against price increases resulting from currency fluctuations, fuel costs, and other unanticipated occurrences.

How can I take advantage of your SmartPay Discount Plan?

You can only take advantage of our SmartPay Discount Plan^SM when paying by E-Check. Paying by E-Check is fast, easy and 100% secure – and there is no fee involved. All you need is your checking account number and bank routing number, both of which are printed on your checks. 50% of your trip’s total cost must be paid by check. Payments made inside of 60 days prior to departure will not qualify.

Can I pay by credit card and still take advantage of your SmartPay Discount Plan?

While we do accept credit card payments, you can only take advantage of our SmartPay Discount PlanSM when paying by E-Check, unless part of your payment is made by credit card and at least 50% of your total payment is paid by E-Check.

How do I redeem my Vantage Credit Voucher?

Vantage credit vouchers should be mailed once you receive your first invoice. Any overpayment that results from the credit voucher will be refunded to you, if applicable.

How do I cancel my trip and how long will it take for me to receive a refund?

After you book a trip with us, we process charges within 24 hours in order to hold and confirm your reservation quickly for you. Because refunds are processed manually by our accounting department, we require a 30-day processing period to assure utmost accuracy.

I was just reviewing my invoice online and noticed a discrepancy. What should I do?